Help Center

Getting started

How do we pair our two phones?

One of you opens Partner Connect and generates a code. The other enters it — or taps the share link. Pairing takes a few seconds and both accounts are then linked for the shared board, streaks and achievements. You can unpair at any time from Settings, and you can also just pass one phone back and forth if you'd rather not pair at all.

What happens if I lose my phone or reinstall the app?

If you signed in with email, sign in again and your account, pairing and subscription entitlement come back automatically. Your local session history lives on the device, so history that wasn't on our sync service is not restored — this is a deliberate trade-off for keeping that data off our servers. Long-distance pairings keep their shared board state.

Quick Play vs Full Session — what's the difference?

Quick Play is a 30-tile version of the board and takes about three to five minutes: two or three cards, one winner. A Full Session uses all 100 tiles and runs ten to fifteen minutes. You can pause a Full Session and come back to it.

Can we play the same game while sitting in the same room?

Yes — that's the default. Local play works with two paired phones or a single phone passed between you. There is no need for a network connection during a local session.

I got a task card we don't want to do. Can we skip it?

Tap Pass. There is no penalty, no streak damage and no explanation required. Passed cards go to a Retry Pool you can revisit later or leave alone indefinitely.

Billing, plans and refunds

Which plan do we need for After Dark?

Any paid plan. Premium ($14.99/mo) or Couple Pass ($16.99/mo) both unlock the After Dark mode — but you'll also need 18+ verification on both accounts and consent from both partners.

Does my partner need their own subscription?

No. Couple Pass covers both accounts in a pairing with one payment. If you're on single-account Premium, only that account is unlocked — which is exactly why we built Couple Pass.

How do I cancel?

Settings → Subscription → Manage and cancel there, or go straight to your App Store or Google Play subscription settings. Access continues to the end of the period you've already paid for. We don't make you contact support, and we don't do last-minute discount pop-ups.

I was charged but the app still shows the free plan.

Open Settings → Subscription and tap Restore purchases. Make sure you're signed into the same Apple or Google account you bought with. If it still doesn't appear after a minute, email [email protected] with your order number and we'll sort it manually.

Can I get a refund?

Apple and Google process payments, so refunds go through them — request one from your purchase history in the App Store or Play Store. If a refund is refused and you think that's wrong, write to us and we'll help you escalate. EU and UK consumers should also be aware of their statutory 14-day withdrawal rights; see section 4.4 of our Terms of Service.

We broke up. What happens to Couple Pass?

Unpair in Settings. The subscription stays with the account that purchased it, and the second seat can be reassigned to a new pairing once per billing period. Your own local history stays on your own device. We're not going to make that moment harder than it already is.

Safety and After Dark

What are the three gates for After Dark?

1. Subscription. At least one account in the pairing has an active paid plan.
2. 18+ verification. Both accounts have completed age verification with a date of birth.
3. Mutual consent. Both partners have independently opted in. Neither sees the other's answer until both agree.

If any gate closes — a subscription lapses, someone revokes consent — After Dark closes with it, immediately.

What is a safeword and how does it work in the app?

During an After Dark session a Safeword control sits permanently on screen. Either of you can tap it at any moment. It pauses everything instantly and opens a private check-in prompt: continue, skip this card, or end the session. No reason is required, nothing is logged against you, and the session can end without further questions.

How does the Hard No list work?

Add any category or topic once and it becomes permanently off-limits. The app will never draw a card touching it, in any mode, for either of you. Unlike a preference, it isn't something you have to restate — Hard No entries are stored only on your device and are never synced or shown to your partner.

What does "blind two-way rating" mean?

When an After Dark card is drawn, each partner privately rates it Want to try, Maybe later or Not for me. Nothing proceeds unless both choose "Want to try". Crucially, a decline is never disclosed as a decline — no notification, no counter, no hint. It simply doesn't happen, which means a no never becomes a rejection.

Is my After Dark activity visible to my partner or on my account?

No. After Dark records are stored in a separate encrypted container that is excluded from your shared timeline, achievements, streak, shareable cards and exports. It is protected by device biometrics or passcode and excluded from cloud backups by default. Exiting the mode clears the session's working data immediately.

How do I delete everything?

Settings → Privacy → Erase all data. Three taps, no email to support, no confirmation gauntlet designed to wear you down. This deletes local gameplay data, your account record and any synced pairing state.

Account and privacy

Can we use HoneyRoll without giving an email?

Yes. Anonymous sign-in creates an account with no personal identifier. You can upgrade it to an email account later if you want your data to survive a device change. Anonymous accounts cannot recover history after a reinstall.

Do you sell our data?

No. There are no advertising SDKs in the app, no data brokers in our supply chain, and our only revenue is subscriptions. Full detail is in the Privacy Policy.

Does the app support same-sex and non-monogamous couples?

Yes, and the game is designed so that it never assumes otherwise. You are Partner A and Partner B, or whatever nicknames you choose. Every card is written in gender-neutral language. Relationship stage doesn't matter either — dating, living together, married or long distance all use the same board.

Can we use HoneyRoll in a language other than English?

English ships first. German, French and Spanish are in development, with Portuguese, Italian and Dutch to follow. If you'd like to help review a translation, email us — we work with couples rather than agencies.

Accessibility

Does HoneyRoll work with screen readers?

Yes — full VoiceOver (iOS) and TalkBack (Android) support across every screen, including the board and card flows. If you hit a screen that isn't clean, tell us; it's a bug, not a limitation.

Is it usable with dynamic type and larger text?

Yes. All type scales with your system text-size setting, and layouts reflow rather than clip. Body text meets WCAG AA contrast (4.5:1 or better), and interactive targets are at least 44pt on iOS and 48dp on Android.

Are there audio-only or reduced-motion options?

Reduced-motion mode respects your system setting and removes board animation while keeping haptics. Separate controls let you turn off music, sound effects and haptics independently.

I have a colour vision deficiency. Is the game playable?

Yes. Intensity levels and tile types are distinguished by icon and label as well as colour, so nothing depends on hue alone. If a specific screen fails for you, send a screenshot — we treat that as a priority fix.

Contact us

Support is answered by a small team, Monday to Friday, usually within one business day. Weekend messages are picked up Monday morning.

• General support and bug reports — [email protected]
• Billing and purchase problems — [email protected]
• Privacy and data requests — [email protected]
• Safety concerns — [email protected] (monitored daily)
• Press and partnerships — [email protected]

To help us help you quickly, include your app version (Settings → About), your device model and OS version, and a screenshot if you have one. Never send your password.